Last updated June 15, 2026
These Terms of Service ("Terms") govern your access to and use of the BrokerLoads website, applications, and related services (collectively, the "Service"), operated by BrokerLoads ("BrokerLoads," "we," "us," or "our"). By creating an account, accessing, or using the Service in any way, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, you must not create an account or use the Service.
The Service is intended solely for business and commercial use by transportation professionals. You must be at least 18 years old to use the Service.
If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, and "you" and "your" refer to both you individually and that entity.
Please review Section 19 (Dispute Resolution; Arbitration; Class Action Waiver) carefully. It requires most disputes to be resolved through individual binding arbitration and limits your ability to bring or participate in class actions.
BrokerLoads operates a neutral online marketplace and listing service that allows verified Carriers and Brokers to post and search for freight and equipment availability, share documents, communicate with one another, and use related tools.
The Service is a venue and a set of tools. BrokerLoads is not a freight broker, motor carrier, freight forwarder, shipper, or party to any transportation transaction. We do not arrange, book, dispatch, or take possession of any freight, and we do not collect, hold, disburse, or guarantee any freight payment. All transportation agreements, rates, terms, and obligations are entered into and performed directly between the Carrier and the Broker. See Section 9.
We may add, change, suspend, or discontinue features of the Service at any time. We will make reasonable efforts to provide notice of significant changes where practicable but are not obligated to do so where a change is required for security, legal, or technical reasons.
The Service is available only to Carriers, Brokers, and Combo companies that hold active operating authority registered with the FMCSA, or that otherwise satisfy our eligibility criteria.
The Service is not open to shippers and is not available to the general public. We reserve the right to determine eligibility in our sole discretion and to approve, deny, suspend, or revoke access for any reason or no reason, with or without notice, including where a Company appears to lack valid operating authority, required insurance, or a satisfactory safety standing.
Access to the Service does not expand, modify, or affect your operating authority. You are solely responsible for ensuring that any Listing you post or any load you accept is within the scope of your authority and in compliance with all applicable laws and regulations.
The Company is the top-level account holder. Verification status, reputation, ratings, documents, and any subscription or enabled features belong to the Company and persist regardless of changes to individual Authorized Users.
A Company may create one or more Seats for its Authorized Users, each with an assigned role and permission level. The Company is responsible for: (a) all activity that occurs under its account and any of its Seats; (b) maintaining the accuracy of its registration and authority information; (c) keeping login credentials confidential and not sharing them outside its authorized Seats; and (d) promptly notifying us of any unauthorized use of its account. Any act or omission by an Authorized User, or by anyone using a Company's credentials, that would breach these Terms is deemed a breach by the Company.
You agree to provide true, accurate, current, and complete information and to keep it updated. We may require a verifiable physical business address and may suspend or close accounts that do not meet our requirements.
A central feature of the Service is identity and authority verification of Companies using FMCSA and other Third-Party Data. Verification is provided on a best-effort, as-available basis. The Service relies on data sources that are outside our control and that may be incomplete, delayed, unavailable, or inaccurate.
We do not independently audit, investigate, or guarantee the accuracy, completeness, timeliness, legitimacy, safety standing, insurance status, creditworthiness, or suitability of any Company, Authorized User, or counterparty. A verified badge, safety-rating display, document-expiration indicator, or any similar feature reflects our interpretation of available data at a point in time and is provided for your informational purposes only. You remain solely responsible for conducting your own due diligence on any party before transacting. See Sections 9 and 15.
You retain ownership of your User Content. By submitting User Content to the Service, you grant BrokerLoads a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, and distribute that User Content for the purpose of operating, providing, improving, and promoting the Service. This license ends when you delete the User Content, except to the extent it has been shared with others or is retained in backups or as required by law.
You represent and warrant that your User Content is accurate and not fraudulent, misleading, or duplicative; that you have the right to submit it; and that it does not infringe or violate the rights of any third party or any law.
You understand that Listings and certain profile information are visible to other users of the Service. We have the right, but not the obligation, to review, screen, edit, refuse, or remove any User Content at any time, including Listings we believe to be fraudulent, expired, duplicative, or otherwise inappropriate, without notice or liability.
We may compile aggregated and de-identified data derived from use of the Service. As between you and us, aggregated and de-identified data that does not identify you is owned by us, and we may use it to operate, improve, and develop the Service and related products, consistent with applicable law and our Privacy Policy.
You agree that you will not, and will not permit any Authorized User to:
Violation of this Section may result in immediate suspension or termination without notice, in addition to any other remedies available to us.
This Section is fundamental to the Service. BrokerLoads provides communication tools, listings, verification information, and related software to Carriers and Brokers who transact directly with one another. BrokerLoads does not arrange, broker, book, dispatch, or take possession of freight, and does not take possession of, hold, or guarantee any freight payment.
No agency, partnership, joint venture, employer-employee, fiduciary, or brokerage relationship is created between you and BrokerLoads by your use of the Service. Any agreement, negotiation, rate, payment term, broker-carrier agreement, or other arrangement regarding the movement of freight is solely between the Carrier and the Broker, and you agree not to involve BrokerLoads in any dispute arising between users. You assume all risk associated with any transaction or relationship entered into through the Service.
The Service may allow a Company to upload, store, and share documents (such as operating authority, certificates of insurance, tax forms, agreements, and notices of assignment) and to track their expiration. You are solely responsible for the accuracy, validity, and currency of any documents you upload and share. Expiration tracking and related reminders are a convenience feature provided on a best-effort basis and do not relieve you of your responsibility to maintain valid authority, insurance, and documentation, or to verify the documents of any counterparty.
The Service may allow Companies to rate one another following a transaction that both parties have confirmed. Ratings are attached to the Company. Any rating, score, or reputation indicator displayed through the Service reflects user input and our interpretation of available data, is provided for informational purposes only, and is not a guarantee of any party's performance, quality, or reliability. We have the right, but not the obligation, to review, moderate, or remove ratings and to address suspected abuse, retaliation, or manipulation of the ratings system.
Service and transactional communications. By creating an account, you consent to receive communications from us related to the Service, including service announcements, administrative messages, account and security alerts, verification or compliance notices, and other transactional messages. These communications are part of the Service and are not marketing. You may not opt out of them other than by closing your account. We may deliver them by email, through the Service (including in-app notifications), or, where you have provided a mobile number for a Service feature, by text message.
Email marketing communications. With your consent, we may send you marketing and promotional email communications, such as product news, feature announcements, early-access and launch invitations, event information, educational content, offers, and other materials about BrokerLoads and the Service.
SMS / text message communications (mobile messaging program). We may offer an optional mobile messaging program that sends text (SMS/MMS) messages, which may include transactional messages (such as load or truck alerts, booking and rating notifications, document-expiration reminders, and verification or security codes) and, where you separately consent, marketing messages (such as feature announcements and offers).
By providing your mobile telephone number and affirmatively opting in — for example, by checking a mobile-messaging consent box during registration or in your notification settings, or by texting a designated keyword to us — you give your prior express consent (and, for marketing messages, your prior express written consent) to receive text messages from or on behalf of BrokerLoads at that number, including messages sent using an automatic telephone dialing system or similar technology. You confirm that you are the subscriber or customary user of the number provided and are authorized to opt that number in.
Notices to you. We may provide legal and other notices to you by email, by text message where applicable, or through the Service. You are responsible for keeping your contact information current. A notice is deemed given when sent to the most recent contact information you have provided.
Access to the core marketplace may be offered free of charge. We may offer paid subscriptions, seats, add-on modules, featured placements, or other paid features now or in the future.
Where a fee applies, you agree to pay it. Paid subscriptions may renew automatically for successive periods of equal length unless cancelled in accordance with the applicable plan terms, and by providing a payment method you authorize us (or our payment processor) to charge recurring fees until you cancel. Fees are exclusive of taxes, which are your responsibility. Except where required by law or expressly stated, fees are non-refundable and are not prorated upon cancellation. We may change pricing prospectively with reasonable advance notice for recurring plans. We may suspend or limit paid features for non-payment.
We do not and will not charge per-load or per-posting transaction fees.
The Service, including its software, design, text, graphics, logos, trademarks, and all other content other than User Content, is owned by BrokerLoads or its licensors and is protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Service for your internal business purposes in accordance with these Terms. No other rights are granted. You may not use our name, logos, or trademarks without our prior written permission.
If you provide feedback or suggestions about the Service, we may use them without restriction or obligation to you.
The Service may contain links to or integrations with third-party websites, services, or data (including FMCSA, credit-reporting, mapping, and mileage providers). We do not control and are not responsible for the content, accuracy, availability, or practices of any third party. Any mileage, distance, rate, credit, or similar information provided through the Service is an estimate for informational purposes only, is not guaranteed, and does not bind any party. Your use of third-party services is subject to those third parties' own terms and policies.
THE SERVICE AND ALL CONTENT AND INFORMATION PROVIDED THROUGH IT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE MAKE NO WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DATA, VERIFICATION RESULT, LISTING, RATING, OR OTHER INFORMATION IS ACCURATE, COMPLETE, OR TIMELY. WE MAKE NO WARRANTY REGARDING THE QUALITY, SAFETY, LEGITIMACY, IDENTITY, CREDITWORTHINESS, OR CONDUCT OF ANY USER OR COUNTERPARTY. YOU ASSUME ALL RISK ARISING FROM YOUR USE OF THE SERVICE AND FROM ANY TRANSACTION OR RELATIONSHIP WITH ANY OTHER USER.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BROKERLOADS AND ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THIS INCLUDES, WITHOUT LIMITATION, ANY DAMAGES ARISING FROM ANY TRANSACTION, COMMUNICATION, OR RELATIONSHIP BETWEEN YOU AND ANY OTHER USER, OR FROM YOUR RELIANCE ON ANY LISTING, VERIFICATION RESULT, RATING, OR OTHER INFORMATION.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
You agree to defend, indemnify, and hold harmless BrokerLoads and its owners, officers, employees, and agents from and against any claims, demands, losses, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your User Content or Listings; (b) your use of the Service; (c) any transaction, communication, or relationship between you and any other user; (d) your violation of these Terms; or (e) your violation of any law or the rights of any third party. This obligation survives termination of these Terms.
Please read this Section carefully. It affects your legal rights.
Except for claims that may be brought in small-claims court and except for claims relating to intellectual property or seeking injunctive relief, you and BrokerLoads agree to resolve any dispute arising out of or relating to these Terms or the Service through final and binding individual arbitration, rather than in court. The arbitration will be administered by a recognized arbitration provider under its applicable rules, conducted in the English language, with the seat of arbitration in or near Atlanta, Georgia, unless the parties agree otherwise.
You and BrokerLoads agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one party's claims or preside over any form of representative or class proceeding.
If any portion of this Section is found unenforceable, that portion will be severed, and the remainder will continue to apply; any claim that must proceed on a class or representative basis will be brought in a court of competent jurisdiction. Nothing in this Section prevents either party from seeking injunctive or equitable relief to protect intellectual property or confidential information.
These Terms apply for as long as you use the Service. You may stop using the Service and close your account at any time. We may suspend or terminate your access at any time, with or without notice, including if you breach these Terms, if your authority, insurance, or safety standing no longer meets our requirements, if required by law, or for extended inactivity.
Upon termination, your right to use the Service ends immediately. We are not a data-storage service and may delete data associated with your account following termination, subject to applicable law. Sections that by their nature should survive termination (including Sections 7, 9, and 14 through 19) will survive.
These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-law rules. Subject to Section 19, the state and federal courts located in or serving Atlanta, Georgia will have exclusive jurisdiction over any dispute not subject to arbitration, and you consent to the personal jurisdiction of those courts.
We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where practicable, provide reasonable notice. Your continued use of the Service after changes take effect constitutes your acceptance of the updated Terms. If you do not agree, you must stop using the Service.
Questions about these Terms may be directed to the BrokerLoads team at support@brokerloads.com.